Privacy Policy

This Privacy Policy explains how Inclave Casino collects, uses, stores and protects personal information when you visit the website, create or use an account, make transactions, contact support or use available services. It is intended for players in Australia and should be read with the website’s other terms and responsible gambling information. We aim to handle personal information fairly, transparently and securely, while collecting information reasonably needed to operate the website, provide support, prevent fraud and meet applicable obligations.

Participating casinos hold licences issued by the Anjouan Gaming Authority and the Panama Gaming Authority, depending on the individual brand.

Information we may collect

The information handled by an online casino depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you visit or use the site. We may collect information when you register, sign in, make a deposit, request a withdrawal, contact support, complete verification or interact with website features.

Account and contact details

When you create an account or communicate with us, we may handle details such as your name, date of birth, residential information, username, contact details, account preferences and records of your communications. We may also handle information about your account activity, settings, responsible gambling preferences and requests made through customer support. This information helps us establish and administer your account, provide services, respond to questions and send important service messages.

Identity and verification information

We may request information to confirm your identity, age, address and eligibility to use relevant services. This may include copies or details from identity documents, information used to verify your address and other information required for account checks. Verification information may be reviewed to help prevent impersonation, underage access, fraud, money laundering and other unlawful or unsafe activity.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, account balances, wagering activity and related transactions. Payment processing may involve information supplied by payment providers. Transaction records help us process payments, resolve payment issues, identify unusual activity, maintain accurate account records and meet applicable legal, accounting and security obligations.

Device, usage and cookie information

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device characteristics, language, time zone, pages visited, referring website, session information and interactions with site features. We may use cookies and similar technologies to remember preferences, keep the website operating, improve performance, understand usage and support security.

Cookies are small files or similar technologies stored on or associated with your device. Some are needed for core website functions, while others help us understand how the website is used. You can manage, block or delete cookies through your browser settings. If you restrict certain cookies, some parts of the website may not work as intended or your preferences may not be remembered.

How we use and share information

We use personal information for purposes connected with providing and protecting the website and its services. The purposes may vary depending on the information involved and how you interact with us.

To create, maintain and administer your player account.
To confirm your identity, age, location and eligibility to use relevant services.
To process deposits, withdrawals and other account transactions.
To provide customer support and investigate enquiries or complaints.
To conduct verification, risk management, anti-fraud, anti-abuse and security checks.
To detect unusual, prohibited or potentially unlawful activity.
To meet legal, regulatory, taxation, accounting and record-keeping obligations.
To monitor and improve website performance, functionality, usability and service quality.
To send essential account, security, transaction and service communications.
To send optional promotional communications where permitted and where you have provided consent or another suitable basis applies.

We may combine information from different interactions with the website where this is reasonably necessary for these purposes. For example, account, transaction and technical information may be considered together when reviewing a security concern, confirming an account or resolving a support request. We do not use personal information for unrelated purposes without a suitable reason, notice or permission where required.

Service providers

Information may be shared with service providers that help operate the website and its features. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, customer support, communications, analytics, security and other operational functions. They should handle information appropriately and only for the services they provide.

Information may also be disclosed where necessary to protect the rights, safety, property or security of players, the website or other people; investigate suspected fraud or unlawful activity; respond to a valid legal request; or meet an applicable obligation. We do not sell personal information as a routine part of operating the casino website.

Marketing and service communications

We may send service communications that are necessary for your account, including messages about security, transactions, verification or important changes. These are separate from optional marketing communications. If you receive promotional messages, you can follow the unsubscribe instructions in the message or contact support@inclavecasino.wtf. Withdrawing marketing consent will not normally stop essential account or service communications.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure connections and reviews of service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and login information.

Access to personal information is limited to people and providers who need it for an authorised purpose. We may use security monitoring and other controls to identify suspicious access or activity. If you believe your account or personal information has been accessed without permission, contact support promptly and change your password where possible.

Personal information may be stored or processed by us or by service providers in Australia or other countries, depending on the systems used to operate the website. Where information is handled by another organisation, appropriate steps are taken to support secure and suitable handling. Information may be transferred or accessed across borders when needed for hosting, payment processing, verification, support or other website operations.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.

Protecting your account

Players should use a strong, unique password, keep login details confidential and avoid allowing other people to access their account. Do not provide passwords or security information in response to unexpected messages. We may ask questions to confirm your identity before discussing account information or making changes. This helps protect your information from unauthorised disclosure.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

To exercise your rights or make a privacy or data request, contact support@inclavecasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before providing information, making a correction or actioning a deletion request. This helps protect your account and prevents personal information from being disclosed to the wrong person.

Access: ask for a copy or summary of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
Deletion: ask us to delete information that is no longer needed, noting that some information may need to be retained for legal, security or dispute-related reasons.
Marketing consent: withdraw permission for optional promotional communications at any time. You may use an unsubscribe option or email support@inclavecasino.wtf.
Questions or complaints: contact support@inclavecasino.wtf with the details of your concern so it can be reviewed.

We will consider and respond to privacy requests within a reasonable time. A request may be refused, limited or delayed where this is allowed or required, including where responding could affect fraud prevention, security, another person’s privacy, an ongoing investigation or a record-keeping obligation. If this occurs, we will explain the position where appropriate.

Policy updates

This Privacy Policy may be updated when our services, technologies, processes or legal obligations change. The latest version will be made available on the website and will apply from the date shown or from the time it is published where no separate date is provided. We encourage players to review this page periodically so they understand how information is handled. If you continue to use the website after an update, that use may be subject to the revised policy.