Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Inclave Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing the website or using our services, you confirm that you understand and agree to these terms, together with any additional rules displayed for particular games, promotions or services.

Participating casinos hold licences issued by the Anjouan Gaming Authority and the Panama Gaming Authority, depending on the individual brand.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Inclave Casino. They apply to the website, your player account, games, payment functions, promotions and any other services made available through the platform. If you do not agree with these terms, you must not use the website or open an account.

You should read these terms together with the Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules shown on the website. Where a specific promotion or game rule conflicts with these general terms, the more specific rule will generally apply to that promotion or game.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking whether online gambling is lawful for you to access and use. Inclave Casino may restrict access to particular locations, users or services where required by law, regulation, risk controls or operational requirements.

Eligibility and account requirements

You must meet the applicable minimum legal age and all other eligibility requirements before opening or using an account.
You must provide information that is accurate, complete and current during registration and whenever requested.
You may only create and use an account for yourself. Accounts must not be opened on behalf of another person or entity.
You must not use the website if you are self-excluded, otherwise restricted from gambling or prohibited from accessing the service.
You must not use the website for unlawful purposes, fraud, money laundering, collusion, cheating or any activity that interferes with the platform.
You are responsible for understanding the rules of each game before placing a wager.

Inclave Casino may refuse an application, limit access, suspend an account or close an account where this is reasonably necessary to meet legal, regulatory, security, responsible gambling or risk-management obligations. Where permitted, we may ask you to explain activity or provide supporting information before an account can be used.

2. Your account and security

You are responsible for keeping your login details, passwords, devices and account information secure. Do not share your password or allow another person to access your account. You must notify Inclave Casino promptly if you believe that your account has been accessed without permission, your details have been compromised or any account information is incorrect.

All activity completed through your account may be treated as activity authorised by you unless you have reported a security issue promptly and the circumstances indicate otherwise. You must not transfer, sell, lend or otherwise allow another person to use your account. You must also avoid using tools, software or methods designed to interfere with the normal operation of the website or games.

Identity and verification checks

To protect players and comply with applicable obligations, Inclave Casino may carry out identity, age, payment, source-of-funds, fraud, anti-money-laundering and responsible gambling checks. You may be asked to provide documents or information that reasonably confirms your identity, address, payment method or other account details.

Information supplied for verification must be genuine, readable and up to date. If you do not complete a required check, or if information cannot be verified, access to some or all services may be delayed, restricted or suspended. Any handling of personal information is subject to the Privacy Policy and applicable privacy requirements.

Account closure and suspension

You may ask to close your account at any time. If you want a gambling break or believe gambling is becoming difficult to control, use the available responsible gambling tools and contact the appropriate support channel through the website. Account closure does not remove obligations that arose before closure, including obligations relating to lawful transactions, verification or suspected misuse.

If an account is suspended or closed, you must not create another account or attempt to bypass the restriction without permission. Where an account is closed for compliance, security or suspected misconduct reasons, any review of remaining funds and transactions will be handled in accordance with applicable requirements and these terms.

3. Deposits, withdrawals and gameplay

You may use only the payment methods and instructions made available on the website. You confirm that you are authorised to use any payment method connected to your account. Deposits must be made for genuine recreational participation and not for unlawful purposes. Inclave Casino may decline, reverse or review a transaction where necessary for security, compliance or technical reasons.

Before requesting a withdrawal, you may need to complete identity and payment verification. Withdrawals may be returned through an approved method or processed in another permitted way. Processing can depend on verification, payment providers, weekends, public holidays, technical matters and other checks. Any applicable fees, conditions or restrictions will be shown where relevant before a transaction is completed.

You are responsible for ensuring that payment information is accurate and that your bank or payment provider permits the transaction. You should not deposit more than you can afford to lose. If a transaction appears unauthorised or incorrect, notify Inclave Casino promptly and contact your payment provider where appropriate.

Games, results and errors

Games must be played according to the rules displayed on the website. A wager is generally recorded when accepted by the platform and may not be cancelled unless the relevant game rules or applicable requirements allow it. Game results recorded by the platform will generally be treated as final, subject to investigation of a clear error, system fault or other exceptional circumstance.

If a technical error, display error, communication failure or other malfunction affects a game, transaction or account balance, Inclave Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. Wagers, winnings or credits resulting directly from an obvious error may be cancelled or adjusted where permitted.

Do not attempt to exploit a software fault, pricing error, payment error or game malfunction.
Do not use automated betting systems, bots, scripts or other unauthorised tools.
Do not collude with other players or use information obtained through improper means.
Report suspected errors or suspicious activity through the available website support channels.

4. Promotions, responsible gambling and legal information

Promotions and offers

Promotions, bonuses, tournaments and other offers may be subject to separate terms. Those terms will explain matters such as eligibility, entry requirements, qualifying activity, expiry, wagering or playthrough conditions, game restrictions and any applicable limits. You should review the full promotional terms before participating.

Unless the applicable offer says otherwise, promotions are intended for one person and one account. Inclave Casino may withdraw, amend or refuse an offer where there is suspected abuse, technical error, manipulation, duplicate participation or a breach of the relevant terms. Any adjustment will be made in accordance with applicable law and the published conditions.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for living expenses. Do not gamble when upset, under the influence of alcohol or other substances, or when you are trying to solve financial problems.

Inclave Casino may provide tools and information to help you manage your play, such as deposit controls, time reminders, activity information, breaks or self-exclusion options. Availability and operation of these tools may vary. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service or health professional.

Website use and intellectual property

The website, software, text, graphics, logos and other content are owned by or licensed to the relevant rights holder. You may use the website only for personal, lawful purposes in accordance with these terms. You must not copy, modify, distribute, reverse engineer, interfere with or commercially exploit any part of the website without permission.

Availability, liability and changes

The website may be unavailable or interrupted because of maintenance, updates, network problems, third-party services, equipment failure or other matters outside reasonable control. Inclave Casino does not guarantee that the website will always be available, error-free or suitable for every device. You are responsible for your internet connection, device and security software.

To the extent permitted by law, Inclave Casino is not responsible for loss caused by your breach of these terms, misuse of the website, unauthorised access resulting from your failure to protect account details, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

These terms may be updated from time to time to reflect changes to the service, law, regulation, technology or risk controls. The current version will be made available on the website. By continuing to use Inclave Casino after an update takes effect, you accept the revised terms. If you do not accept a material change, you should stop using the service and close your account.

Questions and complaints

If you have a question, notice an account issue or wish to make a complaint, use the support or contact options provided on the Inclave Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered through the available process and, where appropriate, may be escalated in accordance with applicable requirements.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are governed by the laws applicable to the service and your use of the website, subject to any mandatory rights or protections that apply to you.